Privacy Policy

Introduction

At jurnexviahub, we're committed to protecting your privacy and maintaining your trust. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our financial analysis platform at jurnexviahub.com. We believe in transparency - you should know exactly what happens to your data when you work with us.

This policy applies to all users of our platform, whether you're browsing our website, participating in our learning programs, or using our financial analysis tools. By using our services, you agree to the practices described in this policy.

Information We Collect

Personal Information

We collect information that you provide directly to us, such as when you create an account, contact us, or use our services. This includes:

Automatically Collected Information

When you use our platform, we automatically collect certain information about your device and usage patterns to improve our services:

Third-Party Information

We may receive information about you from other sources, including business partners, marketing companies, and publicly available sources. This helps us provide better services and ensure accuracy of information.

How We Use Your Information

We use the information we collect for several important purposes that directly benefit your experience with our platform:

We never sell your personal information to third parties. Any use of your data is directly related to improving your experience with our financial analysis platform or fulfilling our contractual obligations to you.

Information Sharing and Disclosure

We may share your information in specific circumstances, always with appropriate safeguards in place:

Service Providers

We work with trusted third-party service providers who help us operate our platform. These include cloud hosting providers, payment processors, and analytics services. All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change and ensure your privacy rights are protected.

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

While we take extensive measures to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We continuously monitor and update our security practices to address emerging threats.

Your Rights and Choices

You have significant control over your personal information. Here are your rights and how to exercise them:

Access and Portability

You can request a copy of all personal information we hold about you. We'll provide this information in a structured, commonly used format within 30 days of your request.

Correction and Updates

You can update your personal information at any time through your account settings. If you need assistance, contact our support team and we'll help you correct any inaccurate information.

Deletion

You can request deletion of your personal information, subject to certain legal and operational requirements. We'll delete your information within 30 days unless we have a legitimate reason to retain it.

Marketing Communications

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. Note that you'll still receive transactional communications related to your account.

Cookies and Tracking

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our platform.

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations:

We regularly review our data retention practices and securely delete information when it's no longer needed. You can request early deletion of your information, subject to legal and operational requirements.

International Data Transfers

Our services are primarily operated from South Africa, but we may transfer your information to other countries for processing. When we do this, we ensure appropriate safeguards are in place:

We regularly review international data protection developments and update our transfer mechanisms accordingly to ensure your information remains protected regardless of where it's processed.

Children's Privacy

Our services are designed for business users and are not intended for children under 18. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will delete it immediately.

Parents or guardians who believe their child has provided us with personal information should contact us immediately so we can remove the information and terminate any associated accounts.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We'll notify you of any material changes by:

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after we post changes constitutes your acceptance of the updated policy.

Complaints and Dispute Resolution

If you have concerns about our privacy practices or believe we have not handled your information properly, we want to hear from you. You can:

We take all privacy concerns seriously and will investigate any complaints thoroughly. We'll respond to your concerns within 30 days and work with you to resolve any issues.