Refund Policy
Your satisfaction is our priority. Learn about our comprehensive refund procedures and policies.
Refund Eligibility
At jurnexviahub, we want you to be completely satisfied with our financial analysis services. We offer refunds under specific circumstances to ensure you receive the value you expect from our platform.
Important Note
All refund requests must be submitted within 30 days of your initial purchase or subscription activation. Refunds are processed based on our eligibility criteria and may take 5-10 business days to appear in your account.
- Services purchased within the last 30 days are eligible for refund consideration
- Subscription services that have been used for less than 7 days qualify for full refunds
- One-time consultation services can be refunded if cancelled at least 24 hours before the scheduled session
- Educational materials and courses are refundable within 14 days if less than 25% of content has been accessed
- Custom financial analysis reports are eligible for refunds only if deliverables don't meet specified requirements
- Technical issues preventing access to services qualify for immediate refund processing
Refund Process Timeline
Submit Request
Contact our support team at info@jurnexviahub.com with your refund request. Include your order number, reason for refund, and any relevant details. We respond to all requests within 24 hours.
Review Process
Our team reviews your request against our refund criteria. We may request additional information or documentation. Most reviews are completed within 2-3 business days.
Approval & Processing
Once approved, refunds are processed back to your original payment method. Credit card refunds typically appear in 5-7 business days, while bank transfers may take 7-10 business days.
Refund Methods & Processing Times
| Payment Method | Processing Time | Refund Method |
|---|---|---|
| Credit Card (Visa, Mastercard) | 5-7 business days | Original card refund |
| Debit Card | 5-10 business days | Original card refund |
| Bank Transfer (EFT) | 7-10 business days | Direct bank credit |
| PayPal | 3-5 business days | PayPal account credit |
Non-Refundable Items
While we strive to accommodate refund requests, certain items and services are not eligible for refunds:
- Services that have been fully delivered and completed
- Subscriptions that have been active for more than 30 days
- Custom reports that have been delivered according to specifications
- Training sessions that have been attended
- Third-party software licenses or tools purchased through our platform
- Services cancelled after the specified cancellation period
Partial Refunds
In some cases, we may offer partial refunds based on usage or circumstances. Partial refunds are calculated on a pro-rated basis and consider factors such as:
Partial Refund Scenarios
If you've used part of a service or accessed some content, we may offer a partial refund. For example, if you've used 2 weeks of a monthly subscription, you may be eligible for a 50% refund. Each case is evaluated individually.
Exceptional Circumstances
We understand that exceptional circumstances can arise. If you believe your situation warrants special consideration, please contact our support team. We review each case individually and may make exceptions to our standard policy when appropriate.
Examples of exceptional circumstances include medical emergencies, unexpected financial hardship, or technical issues that prevent you from accessing our services. Documentation may be required to support your request.
Need Help with a Refund?
Our support team is available Monday through Friday, 9 AM to 5 PM SAST. We're here to help resolve any concerns and ensure your satisfaction with our services.